How E-Commerce reduce cycle time, improve employees' empowerment and facilitate customer support

Cycle time is the amount of time between a customer placing and order and receiving the goods. Reducing cycle times can increase competitive advantage, decrease carrying costs, increase buyer productivity, increase accuracy of orders and inventory, minimize paper use and storage and improve cash flow. E-commerce allows providers to automate the request and logging of authorization for services. Electronic posting of payment advices can reduce staff time and it also increases the correctness and accuracy of postings. Besides, the automatic payment of invoices can improve the speed and effectiveness of information delivery and reducing the time to complete tasks, transactions or processes. Through e-commerce, delivered virtually in the form of data, therefore it can remove barriers such as cycle time. For instance, speed of e-mail inquiries and live chat is faster than to getting on the phone, especially when that business is closed for the day. There is also a faster delivery cycle with online sales, helping strengthen the customer or business relationship. Moreover, e-commerce also enables users to share an online resource.

Retail managers must accept the difference in culture and speed of e-commerce business. They should empower employees who can meet the creative, technological and strategic demands of setting up a new site offer for customer to purchase goods with convenient in another way. E-commerce provides managers with access to data and process-status information which enables them to make more accurate and informed business decisions. E-commerce also improves the analysis of pricing changes and promotional ties. Furthermore, it can help employees access to the maximize product availability, despite shifting demand by enabling faster analysis and recognition of demand trends.

The e-commerce such as internet opens up a brand new marketplace to businesses moving online. Nowadays, customers in marketplace want quality products and information in a quick and easy manner. E-commerce main benefit is that of speed and convenience. Therefore, business which uses the e-commerce as the core for business dealings can help make a company more customer-friendly in addition to many other things. With e-commerce customers receive highly customizable service, and communication is often more effective, thus it can facilitate customer support. The internet is a powerful channel for reaching new markets and communicating information to customers and partners. By having a better understanding of your customers we are able to improve customer satisfaction in order to facilitate customer support.